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H&R Block agents took ‘empathy training’ to handle people upset by smaller tax refunds or surprise tax bills

Some tax return preparers are doubling as therapists this tax season, comforting clients who are dismayed to find that they will get smaller tax refunds — or worse, will get hit with unexpected tax bills.

H&R Block HRB, -0.41%   puts its returning tax p…
MarketWatch.com – All MarketWatch News – Personal Finance

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