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Inside KeyBank’s tech turnaround

KeyBank is deploying new technology designed to improve the online and mobile banking experience as well as better guide the conversations branch staff are having with customers. The move comes on top of steps to modernize its IT infrastructure to support its tech revamp.

“We wanted to build a digital framework that would allow us to test and grow inexpensively and with speed,” said Stephanie Gillespie, senior vice president and head of digital technology at the Cleveland bank.

It’s the latest phase of a broad digital transformation that was started in 2014 by CIO Amy Brady.

Technology News

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