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Opinion: “Banking is necessary; banks are not” – Bill Gates

By Taamara de Silva

To those who say that Apple did not kill the music industry, being forced to buy the entire music album did, Amazon did not kill retailers, long queues at the local store did, AirBnb didn’t kill the hotel industry, limited availability of hotel rooms did, Uber didn’t kill the taxi business, waiting to flag a ride home did. Technology alone is not necessarily the biggest disrupter. Customer experience is.

Without a doubt, sophisticated technology and data-driven insights can considerably improve the banking experience, making it simpler, easier and more secure for customers. But if we were to combine the trust of our customers with the…
Banking Industry News

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