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Tag Archives: Telco

Telco complaints 'turning the corner': TIO

While complaints to the Telecommunications Industry Ombudsman (TIO) were up marginally for the year, they began dropping in the final quarter including across the National Broadband Network (NBN), the 2018 annual report has revealed. Complaints <a href="https://www.zdnet.com/article/nbn-complaints-more-than-doubling-a-cause-for-concern-tio/" target="_bla… Latest news

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US telco CenturyLink to open security operations centre in Singapore by early 2019

Thu, Oct 11, 2018 – 10:47 AM AMERICAN telecommunications company CenturyLink on Thursday said it is opening a new security operations centre (SOC) in Singapore by early 2019 as part of efforts to better address the cybersecurity needs of its Asia-Pacific enterprise customers.  CenturyLink operates seven SOCs globally in locations including Denver in the US, and London, with the upcoming one ...

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Is there room for a fourth telco?

Tue, Oct 09, 2018 – 5:50 AM STARHUB’S shock retrenchment of about 10 per cent of its workforce, hot on the heels of Keppel Corp’s surprise plan to buy out the rest of M1 shares it does not own, has resurrected concerns over whether Singapore has room for a fourth mobile operator. Singapore’s three major telcos – Singtel, StarHub and ...

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China's telco giant ZTE sees shares collapse 39%

Image copyright Reuters Shares in Chinese technology company ZTE plummeted 39% in Hong Kong as trading in the firm resumed after a two-month suspension. In April, the US Commerce Department found ZTE had violated trade bans with North Korea and Iran. A ban was placed on th… BBC News – Technology

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Reprieve for ZTE as US puts telco giant back in business

The Trump administration told lawmakers the U.S. government has reached a deal to put Chinese telecommunications company ZTE Corp back in business, a senior congressional aide said on Friday. The deal, communicated to officials on Capitol Hill by the Commerce Department, requires ZTE to pay a substantial fine, place U.S. compliance officers at the company and change its management team, ...

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MyInfo digital ID service signs on its first telco

Thu, May 17, 2018 – 9:30 AM UPDATED Thu, May 17, 2018 – 12:10 PM NATIONAL digital identity service MyInfo – previously tested in the banking industry – has signed on its first telco partner in its private-sector expansion. M1 has integrated MyInfo authentication with its one-year-old M1 Remit money transfer service, the company said on Thursday. Such a move ...

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Thai telco True defends security measures after user data breach

Tue, Apr 17, 2018 – 4:28 PM [BANGKOK] True Corp on Tuesday defended its security measures after what is possibly the first known instance of a major data leak at a mobile operator in Thailand, saying the data had been “hacked” by an expert. True Corp is Thailand’s second-biggest mobile operator and the flagship company of billionaire Dhanin Chearavanont’s Charoen ...

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Broken down by NBN technology: ACMA wants to publish telco complaints data

Among the new telco complaints-handling rules released by the Australian Communications and Media Authority (ACMA) on Thursday is the intention to publish a quarterly report on customer complaints, including which NBN technology the customer is on, which would introduce much-needed transparency in the sector. “The key findings of our information-gathering exercise released in December 2017 highlighted that complaints-handling processes across ...

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