Jaime Stein is the industry principal for government at Hootsuite.

Government employees are facing an interesting dilemma. They’re trying to meet citizen demands for more personal forms of engagement with government. Yet, when they adopt social media channels to do this, they open themselves up to public feedback and criticism.

As a public official, do they have the right to block users who insult them or post scathing comments publicly? Apparently not. In July, the American Civil Liberties Union asked <a href=”https://www.usnews.com/news/best-st…
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