Artificial intelligence (AI) is anticipated to make a significant impact on the retail banking sector, such as using non-traditional data types to assign credit ratings to potential borrowers, according to research and consulting firm GlobalData.

The company’s latest report explains how technologies such as machine learning, predictive analytics, and natural language processing (NLP) are already making their mark in banking, with both front-office and back-office operations set to be transformed.

From the consumers’ perspective, NLP technologies such as chatbots are starting to allo…
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