In 1994 Bill Gates said that “banking is necessary, banks are not”.
25 years later, the future is here and so are banks, but things have changed. The need to visit a bank has almost disappeared, with many of us able to sort most things out online.
Expectations of banks have also shifted, Generation Z (those born between mid-90s and mid-00s) expect their banking to perform as well as all their other online transactions – instantaneous, pleasurable and customer focused. Older millennials who graduated into adulthood during the beginning of the g…
Banking Industry News